Privacy Policy
Effective Date: 15 January 2025
At tavonexuraqo, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you interact with our services. We're committed to transparency and want you to understand exactly what happens with your data.
This document complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and reflects our commitment to protecting the privacy of individuals in Australia and beyond.
Questions about this policy? Contact our Privacy Officer at help@tavonexuraqo.pro or write to us at 2 Ascot St, Newtown QLD 4350, Australia. We're here to help.
What Information We Collect
We collect different types of information depending on how you use our services. We only collect what's necessary to provide you with quality financial partnership services and improve your experience.
Personal Information You Provide
When you register for our services, request information, or contact us, you might share:
- Your name, email address, and phone number
- Business details including company name, ABN, and industry sector
- Financial information relevant to partnership opportunities
- Communication preferences and feedback you provide
- Any other information you choose to share with us directly
Information We Collect Automatically
When you visit our website or use our services, we automatically gather certain technical information:
- IP address and general location data
- Browser type, device information, and operating system
- Pages you visit, time spent on pages, and navigation patterns
- Referral sources and links you click
- Date and time stamps of your interactions
We use cookies and similar tracking technologies to collect this information. You can manage cookie preferences through your browser settings, though some features may not work properly if you disable certain cookies.
How We Use Your Information
We use your information for specific, legitimate purposes. Here's what we do with your data and why:
Service Delivery: We use your information to provide the financial partnership services you've requested, respond to your inquiries, and manage our business relationship with you.
Communication: We send you relevant updates about our services, respond to your questions, and keep you informed about matters that affect your partnership opportunities with us.
Improvement: We analyze usage patterns to enhance our services, develop new features, and create better user experiences based on how people actually use our platform.
Legal Compliance: We process your data to meet our legal obligations under Australian law, including tax reporting, financial regulations, and contractual requirements.
We don't sell your personal information to third parties. We don't use your data for purposes beyond what we've described here unless we get your explicit consent first.
Data Sharing and Disclosure
Sometimes we need to share your information with others to provide our services effectively. Here's who we might share with and why:
| Who We Share With | Purpose | Type of Data |
|---|---|---|
| Service Providers | Technical infrastructure, data storage, email services | Contact details, usage data, technical information |
| Professional Advisors | Legal, financial, and compliance advice | Relevant business and financial information |
| Business Partners | Facilitate partnership opportunities you've expressed interest in | Business contact information, partnership preferences |
| Government Authorities | Comply with legal obligations and valid legal requests | Information required by law or regulation |
All third parties we work with are required to protect your information and use it only for the specific purposes we've authorized. We conduct due diligence on our service providers to ensure they meet appropriate privacy and security standards.
Your Privacy Rights
You have significant control over your personal information. Under Australian privacy law, you have the following rights:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Inaccuracies
Ask us to update or correct information that's outdated or incorrect. We'll make changes promptly.
Delete Your Data
Request deletion of your personal information, subject to legal obligations that may require us to retain certain data.
Restrict Processing
Limit how we use your information in certain circumstances, such as when you're disputing accuracy.
Object to Use
Object to certain uses of your data, particularly for marketing purposes or legitimate interest processing.
Data Portability
Receive your data in a structured, commonly used format that you can transfer to another service.
How to Exercise Your Rights
To exercise any of these rights, contact us at help@tavonexuraqo.pro with your request. Please include:
- Your full name and contact details
- A clear description of what you're requesting
- Verification information to confirm your identity
- Any specific details about the data you're inquiring about
We'll respond to your request within 30 days. If we need more time due to complexity, we'll let you know and explain the delay. There's no fee for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security and Protection
We take data security seriously and implement multiple layers of protection to keep your information safe.
Technical Safeguards
- Encryption of data in transit using TLS/SSL protocols
- Encrypted storage for sensitive information at rest
- Regular security audits and vulnerability assessments
- Secure authentication mechanisms and access controls
- Network security measures including firewalls and intrusion detection
Organizational Measures
Beyond technical controls, we maintain strong organizational security practices:
- Staff training on privacy and security best practices
- Strict access controls limiting who can view personal data
- Confidentiality agreements with all employees and contractors
- Regular reviews of our security policies and procedures
- Incident response plans for potential data breaches
Despite our best efforts, no system is completely secure. If we become aware of a data breach that's likely to result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner as required by law.
Data Retention and Deletion
We keep your information only as long as necessary for the purposes we collected it or as required by law.
Retention Periods
- Active Accounts: Data retained while your account remains active and for a reasonable period afterward
- Financial Records: Kept for seven years to comply with Australian tax and financial regulations
- Marketing Data: Retained until you opt out or for three years from last interaction, whichever comes first
- Technical Logs: Typically retained for 12-24 months for security and system optimization
When we no longer need your data, we delete it securely using industry-standard deletion methods. For particularly sensitive information, we use secure data destruction processes that make recovery impossible.
Account Closure
If you close your account, we'll delete your personal information within 90 days, except for data we're legally required to retain. Some information may remain in backup systems for a limited time before permanent deletion.
International Data Transfers
While we primarily operate in Australia, some of our service providers are located overseas. When we transfer your data internationally, we ensure appropriate protections are in place.
We may transfer data to countries including the United States, Singapore, and members of the European Union. These transfers are protected through:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions recognizing equivalent privacy protections
- Specific consent where appropriate
- Necessity for contract performance or legal compliance
We conduct due diligence on all international service providers to ensure they provide adequate data protection consistent with Australian privacy standards.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and understand how our services are used.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality and security
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Provide insights into user behavior and site performance
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect site functionality. We don't use advertising cookies or share cookie data with advertisers.
Children's Privacy
Our services are designed for business professionals and aren't intended for individuals under 18 years of age. We don't knowingly collect personal information from children.
If we discover we've inadvertently collected data from someone under 18, we'll delete that information promptly. If you believe we might have information from or about a child, please contact us immediately at help@tavonexuraqo.pro.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, and business operations.
When we make significant changes, we'll notify you through email or a prominent notice on our website before the changes take effect. We encourage you to review this policy regularly to stay informed about how we protect your information.
The "Effective Date" at the top of this policy indicates when it was last updated. Continued use of our services after changes become effective indicates your acceptance of the updated policy.
Complaints and Disputes
If you have concerns about how we've handled your personal information, we want to hear from you.
Our Complaint Process
- Contact our Privacy Officer at help@tavonexuraqo.pro with details of your concern
- We'll acknowledge your complaint within five business days
- We'll investigate and respond within 30 days (or let you know if we need more time)
- If you're not satisfied with our response, we'll explain your options for external review
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you're not satisfied with how we've addressed your concerns. Visit oaic.gov.au for more information.